Toosikannu Nature Park & Hotel house rules and regulations

Check-in and Check-out

All guests must fill out a registration card — either electronically during online check-in or on-site.
The registration card must be completed fully and correctly. The hotel has the right to refuse accommodation if the form is missing or incomplete.

Early check-in or late check-out is only possible by prior agreement and according to the hotel’s price list.

When leaving, please settle payment for all services used during your stay.

The hotel does not accommodate individuals who disturb public order or whose behavior may bother other guests.

CHECK-IN / CHECK-OUT TIMES

Individual guests

Main House & Aidamaja: Check-in from 15:00 to 18:00, check-out by 12:00
Karupahna & Saare Sauna Houses: Check-in from 15:00, check-out by 11:00

Groups

Main House, Aidamaja, Ale-Sepa: Check-in from 14:00, check-out by 10:00
Karupahna, Sauna House, Saare Sauna: Check-in from 14:00, check-out by 11:00

Payment

Accommodation must be paid for at check-in according to the invoice issued.
All additional services used during the stay must be paid for at check-out.

All major international credit and debit cards are accepted.
The hotel is not obliged to accept foreign currency, checks, or less common cards.

Reservations

Reservations are guaranteed until 18:00. If you plan to arrive later, please notify the hotel at info@toosikannu.ee or call +372 489 8160.

Reservation confirmation

All reservations made through the Toosikannu website or by phone will be confirmed by email.

If you don’t receive the confirmation, please check your spam folder.
If it’s not there, contact us and we will resend it.

If the reservation was made through a third party (e.g. Booking.com, Hookusbookus.com), please contact that service provider directly.

Changing or cancelling a reservation

For changes or cancellations, contact the hotel by email or phone.

Aidamaja & Main House rooms

Cancellation at least 48 hours before arrival – 100% refund
Cancellation less than 48 hours before arrival – no refund

Karupahna

Cancellation less than 7 days before arrival – no refund
Cancellation 7–14 days before arrival – 50% refund

Saare Sauna

Same policy as Karupahna

Sauna House

Same policy as Karupahna

Extra Person Fee

Room prices apply to 1–4 guests depending on room type.
An additional adult costs 30 € (extra bed + breakfast).

Any visitors who are not registered as guests must leave by 23:00 or register themselves.
A maximum of two unregistered visitors may stay in the room at one time.

Children

Children up to 3 years old stay free in bed with parents.
Baby cot available free for children up to 3 years old.
Children 4–15 years old – 20 € extra fee (extra bed available on request).

Minors Staying at the Hotel

Guests must be at least 16 years old to stay independently.
A written consent from a guardian is required (email or other written form).

The consent must include:

Minor’s full name
Date of birth
Arrival and departure dates
Guardian’s name and contact details

Without these details, minors cannot be accommodated.
Parents’/guardian’s contact info will always be added to the reservation.

The minor must fill out the registration card as usual.
The hotel and staff are not responsible for the activities or safety of a minor staying alone.
Guests under 16 can only stay with an adult.

Breakfast

Guests of the Main House and Aidamaja: breakfast served in the Fireplace Hall 08:00–10:00
Guests of Karupahna and Ale-Sepa houses: breakfast delivered to the house at 08:00

Smoking Policy

The hotel follows a smoke-free policy. Smoking is allowed only in designated areas. Smoking in rooms or other prohibited areas is strictly forbidden.

Pets

Pets are welcome, but please inform the hotel when booking so a suitable room can be arranged.
Pets are allowed only in designated rooms and additional fees and rules may apply.

Pet owner responsibilities:

Full responsibility for the pet, including damages and health-related issues
Pets must be on a leash in public areas and outdoors
Pets are welcome in the café if they don’t disturb other guests
Pets may not be left alone in rooms; if you must step out briefly, place the pet in a crate and inform staff
Clean up after your pet — waste must be bagged and placed in a trash bin

Parking

The parking area is for hotel guests and their visitors.
The hotel may remove vehicles that belong to non-guests or pose a safety risk.

The area is monitored by security cameras, but the hotel is not responsible for cars or items left inside them.

Safety and Personal Belongings

The hotel is not responsible for loss or damage to unattended personal belongings.
Public areas and parking are monitored by video surveillance to help ensure safety.

Quiet Hours

Quiet hours are from 23:00 to 07:00.
Disturbing other guests or staff with noise, bright lights, or mechanical/electronic devices is not allowed.

Handling Complaints

If you notice any issues with the services provided, please submit a complaint as soon as possible, but no later than two weeks after discovering the issue.

Send your complaint to info@toosikannu.ee and include:

Your name and phone number
Order/reservation number
Detailed description of the issue

Keep all purchase documents (invoice, contract, etc.) as proof.
Without documentation, the hotel may decline the complaint.

All complaints will be reviewed, and you will receive a response within 15 days of the hotel receiving your message.

Be the first to know about offers and experiences